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Booking treatments at the MED&SPA Institute and cancellation policy
§ 1.
- Persons wishing to use the Med&SPA Institute are encouraged to book treatments in advance. This ensures that treatments will take place at the most convenient time for you. The qualified staff of the Institute will provide you with all information regarding our offer and advise you on the choice of treatments.
- Treatment bookings at the Med&SPA Institute can be made from Monday to Thursday between 09:00 and 19:00, on Fridays and Saturdays from 09:00 to 21:00, and on Sundays from 08:00 to 16:00.
- Guests can use the services provided there are available slots at the requested time. Please note that the use of some or all areas of the Institute may be temporarily suspended due to sudden necessity for repairs, maintenance, or other essential work.
§ 2.
- A booking for a service at the Med&SPA Institute is valid up to 10 minutes after the scheduled appointment time.
- In case of a guest being more than 10 minutes late for their scheduled appointment, the Institute reserves the right to cancel the booking or shorten the treatment time without the possibility of reducing the price of the treatment.
§ 3.
- We understand that plans can change, therefore it is possible to cancel an appointment at the MED &SPA Institute without consequences if the cancellation occurs at least 3 hours before the appointment.
- If the cancellation is made less than 3 hours before the appointment, the guest is obliged to cover 50% of the treatment price.
- In case of failure to inform the Institute about the cancellation, the guest is obliged to cover the full cost of the scheduled treatment.